• 1-833-2HORNET (833-246-7638)

Customer Support

How long will it take for my package to arrive?

We will send you an email with tracking info on your package after you place the order.  If you wish to see the estimated shipping time see the map below. We ship out of Colorado (Yellow on the map)

WE ALSO CAN PROVIDE NEXT DAY OR SECOND DAY AIR SHIPPING.  For information and pricing on shipping your order expedited call 303-588-2384

 Hornet Outdoors Simple Returns 

NOT WHAT YOU WANTED?                    

            OK, WE’LL TAKE IT BACK - NO QUESTIONS ASKED                                          

Return Policy                                                              

Before you return your item(s), please contact Customer Service by Email, [email protected]  or by calling Derek, 303-588-2384.                                      

We will issue a RMA number which needs to be marked on all return packages.  Hornet roofs and cargo racks must be returned in the original containers.  We cannot accept returns on used items.        Return Shipping is your only cost- we do not charge restock fees of any kind.

 

NOT ALL THERE?

OUR BAD.  WE’LL FIX IT!

Damaged or Missing Merchandise

If you did not receive an item you ordered or it arrived damaged, please contact us within 3 days of receiving your order.  Please check all packages and packaging material thoroughly for missing items.  Contact Derek at [email protected] or 303-588-2384.

 

 

OOPS, IT BROKE!

          CALL US, WE CAN HELP.

Warranty Information:

Hornet Products carry a 1 year warranty against defects in materials or workmanship. You pay the

freight to return the item to us, we pay the freight back to you.

Contact Us via this page.