How long will it take for my package to arrive?
We will send you an email with tracking info on your package after you place the order. If you wish to see the estimated shipping time see the map below. We ship out of Colorado (Yellow on the map)
WE ALSO CAN PROVIDE NEXT DAY OR SECOND DAY AIR SHIPPING. For information and pricing on shipping your order expedited call 303-588-2384
Hornet Outdoors Simple Returns
NOT WHAT YOU WANTED?
OK, WE’LL TAKE IT BACK - NO QUESTIONS ASKED
Before you return your item(s), please contact Customer Service by Email, [email protected] or by calling Derek, 303-588-2384.
We will issue a RMA number which needs to be marked on all return packages. \
Damaged or defective items:
Items sent incorrectly, damaged or defective will be exchanged or refunded in full. If an item needs returned please contact Hornet Outdoors for a RA# (Return Authorization Number) within seven (7) days of receipt. No returns will be accepted after 14 days of receipt. The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside. Returns will not be processed without a RA#. All items (even defective items) should be returned in as clean condition as possible. Shipping fees are not refundable. We may require additional information to process a return, including pictures, shipping information, etc.
All other returns:
The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside. Returns will not be processed without a RA#. There is a restocking fee of up to 20% for the authorized return of new products. All returned items must be in new condition and in their original packaging in 100% resalable condition, or we may refuse to issue credit.
NOT ALL THERE?
OUR BAD. WE’LL FIX IT!
Damaged or Missing Merchandise
If you did not receive an item you ordered or it arrived damaged, please contact us within 3 days of receiving your order. Please check all packages and packaging material thoroughly for missing items. Contact Derek at [email protected] or 303-588-2384.
OOPS, IT BROKE!
CALL US, WE CAN HELP.
Hornet Products carry a 1 year warranty against defects in materials or workmanship. You pay the
freight to return the item to us, we pay the freight back to you.
Contact Us via this page.