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Refund/Return Policy


Damaged or defective items:


Items sent incorrectly, damaged or defective will be exchanged or refunded in full.  If an item needs returned please contact Hornet Outdoors for a RA# (Return Authorization Number) within seven (7) days of receipt.  No returns will be accepted after 14 days of receipt.  The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside.  Returns will not be processed without a RA#.  All items (even defective items) should be returned in as clean condition as possible.  Shipping fees are not refundable. We may require additional information to process a return, including pictures, shipping information, etc.


All other returns:

The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside.  Returns will not be processed without a RA#.  There is a restocking fee of up to 20% for the authorized return of new products.  All returned items must be in new condition and in their original packaging in 100% resalable condition,  or we may refuse to issue credit.