Refund/Return Policy
Damaged or defective items:
Items sent incorrectly, damaged or defective will be exchanged or refunded in full. If an item needs returned please contact Hornet Outdoors for a RA# (Return Authorization Number) within seven (7) days of receipt. No returns will be accepted after 14 days of receipt. The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside. Returns will not be processed without a RA#. All items (even defective items) should be returned in as clean condition as possible. Shipping fees are not refundable. We may require additional information to process a return, including pictures, shipping information, etc.
All other returns:
The RA# must be written clearly on the outside of the box and a copy of the invoice and letter of explanation placed inside. Returns will not be processed without a RA#. There is a restocking fee of up to 20% for the authorized return of new products. All returned items must be in new condition and in their original packaging in 100% resalable condition, or we may refuse to issue credit.